United Community Bank recognized for highest customer satisfaction in Southeast by J.D. Power
May 8, 2017
United receives award for fourth consecutive year
United Community Bank has been recognized for the highest customer satisfaction score in the Southeast by the J.D. Power 2017 U.S. Retail Banking Satisfaction Study. This is the fourth consecutive year the bank has received the award.
“One of United’s top priorities is to provide our customers with the highest level of service, and it is rewarding to be recognized by J.D. Power for the fourth year in a row,” said Bill Gilbert, President of Community Banking for United Community Bank. “This award is a true testament to ‘The Bank That SERVICE Built’ and to the skill and quality service our employees demonstrate daily. We are truly honored and thankful to receive this important recognition.”
The U.S. Retail Banking Satisfaction Study, now in its 12th year, is the longest-running and most in-depth survey of the U.S. retail banking industry. The study measures satisfaction in six factors including: account information; channel activities; facility; fees; problem resolution and product offerings. The channel activities factor includes six sub factors: ATM; branch; call center; IVR; mobile; and website. Satisfaction is measured on a 1,000-point scale and United ranked among the best with a score of 852.
The 2017 study is based on responses from more than 78,000 retail banking customers of 136 of the largest banks in the United States regarding their experiences with their retail bank, and was fielded from April 2016 to February 2017.
About United Community Bank
United Community Banks, Inc. (NASDAQ:UCBI) is a registered bank holding company based in Blairsville, Georgia with $10.7 billion in assets. The company’s banking subsidiary, United Community Bank, is one of the southeast region’s largest full-service banks, operating 134 offices in Georgia, North Carolina, South Carolina and Tennessee. The bank specializes in providing personalized community banking services to individuals, small businesses and corporations. Services include a full range of consumer and commercial banking products including mortgage, advisory and treasury management. Respected national research firms consistently recognize United Community Bank for outstanding customer service: In 2014, 2015, 2016 and 2017, J.D. Power ranked United Community Bank first in customer satisfaction in the Southeast. In 2017, for the fourth consecutive year, Forbes included United among their list of the top 100 Best Banks in America. Additional information about the company and the bank’s full range of products and services can be found at www.ucbi.com.
