Deborah OConnor October 8, 2013

 
We have all found ourselves in unusual or unsettling situations. While I cannot address every one of them, let’s go over a few more common areas.

Grooming Emergencies.

• If you have a late-afternoon meeting with a client and are sporting a five-o’clock shadow, definitely have your razor with you and plan on shaving before you meet.
• Never take medication in front of a client or a customer. Whether it be allergy medication, insulin for diabetes, or simple aspirin, always do this in private.
• Discussions about your health are likely to make a client feel uncomfortable or uneasy. If your time to take a medicine dosage is in the middle of a meeting and cannot be avoided, simply excuse yourself. Remember, you are trying to inspire confidence.
• Treat hygiene problems with discretion. This can be tricky, but try to establish personal rapport before broaching a delicate subject. A good way to do this is to share a story with someone about a personal hygiene situation in your past. If you focus on yourself, it will put the other person at ease.
• Always have breath mints handy. Unfortunately, many people are unaware of their own bad breath. If you feel that you can say something to a colleague that you are close to, do so in a non-threatening way. If you cannot say something to a colleague, offer a breath mint in the act of taking one yourself.

Always be careful how you announce your pregnancy.

• Women have a bias to deal with regarding pregnancy, especially in a male-dominated company. Rather than blurting it out, take your time to think things out and formulate a plan. Obviously, let your manager know first. It’s important to be well prepared and to have a plan of action. How long do you intend to continue working, how long will you take off after the birth, when will you return, etc. Be aware of company policy and talk to some of the other women who have been in the same situation. You may be able to learn some important things that can help you.

Handle sensitive issues with discretion.

• Be careful about bringing up controversial issues. Unfortunately, many people are intolerant about politics, religion, drugs, alcohol, and sexual orientation. You don’t want to alienate yourself and you never know who is prejudiced or ultra-conservative. Never stereotype people and try to be open-minded. These are all personal subjects and you would be wise to keep your opinions to yourself, especially if you work for a very conservative company.

With a little extra thought and perseverance you can handle unusual situations with flair and aplomb.

Deborah O’Connor is a social strategist and founder and president of Successful Image LLC with offices in Columbia and Atlanta. She offers training and seminars on image management, workplace etiquette, and social skills necessary to succeed in life professionally and personally. Contact at:  [email protected]        www.successfulimage.biz