Greenlink recruiting volunteer mystery riders
March 21, 2024
Greenlink is seeking volunteers for its pilot Mystery Rider Program. This customer service initiative aims to collect trip feedback in real-time, is intended to gather details on the complete customer experience and will identify areas for improvement and employee recognition.
Why should someone volunteer?
- Help the Facilities team address bus stop issues.
- Help the Maintenance team address mechanical issues and cleanliness issues on the bus.
- Help the Safety & Training team address areas for improvement in operations and customer service.
Mystery Rider feedback can lead to a better customer experience for everyone!
What is required and what do volunteers get out of it?
Volunteers will be required to participate in a one-hour training to understand how to complete the Mystery Rider Report. In exchange for attending the training, volunteers will receive two 7-Day passes ($25 value).
Then, once the training is complete, passengers will be required to complete a minimum of 12 Mystery Rider Reports:
- 3 completed on trips taken M-F between 5:30 a.m. – 12:30 p.m.
- 3 completed on trips taken M-F between 12:30 – 4:30 p.m.
- 3 completed on trips taken M-F between 4:30 – 11:30 p.m.
- 3 completed on trips taken on Saturdays between 8:30 a.m. – 6:30 p.m.
In exchange for completing the twelve reports, volunteers will receive one 31-Day pass ($50 value).
All reports will be due by April 30, 2024.
If you or someone you know is interested in volunteering with the pilot Mystery Rider Program, please complete the Volunteer Sign-Up Form and register for the volunteer training here: https://cityofgreenvillesc.formstack.com/forms/mysteryridervolunteer
