Kami Carden promoted to manager of CAMS community support team
July 8, 2022
Community Association Management Services (CAMS), a frontrunner in the community association management industry throughout the Carolinas, is excited to announce that Kami Carden has been promoted to manager of its community support team.
Originally from Missouri, Carden moved to the Wilmington area in 2017 and joined CAMS as a community support team member. She briefly transitioned to an assistant community manager in 2018 but ultimately decided the community support team was the best place for her. Carden was promoted to customer support team leader in 2021 and held that role until her promotion to manager. Before joining CAMS, Carden spent time as a contracts administrator for an internationally known tech company and as a customer service representative at a large trucking company.
Carden received the 2021 inaugural CAMMY Award, an award given to a staff member who truly exemplifies CAMS Core Values. Her team members nominated her for the award based on her commitment to training, mentorship, and willingness to go the extra mile every day.
“I am so happy to further my career at CAMS and lead this great team,” said Carden. “My goal in this new role is to ensure that we’re providing outstanding customer service. I look forward to developing customer satisfaction goals for my team and coaching and mentoring each team member to success.”
As community support manager, Carden’s responsibilities will include identifying and developing process improvements, reviewing calls, chats, and interactions with clients, handling escalated client issues as needed, mentoring and coaching her team, and improving the service level provided by the department.
CAMS Chief Operating Officer Cathy Wade is thrilled to have Carden in this new position.
“Kami’s years of experience in various customer service roles have prepared her for this position,” said Wade. “But it is her compassion and genuine caring that makes her an invaluable asset for our team and our customers.”
About CAMS
Since 1991, CAMS has been an industry leader in community association management throughout the Carolinas. Our strength is in the wealth of knowledge and industry experience our dedicated employees bring to each client. Our community management team is composed of local experts who specialize in a range of areas from homeowner, property, and condo association management to high-rise, mixed-use, and lifestyle communities. For more information, visit us online at www.camsmgt.com.
