Perceptis Adding New Clients, Employees at Greenville Call Center
April 13, 2011
Team of 20 in Place; At Least 80 Additions Expected by Year End
GREENVILLE COUNTY, SC – April 13, 2011 – Perceptis LLC, a leading provider of help desk and customer support services to the higher education market, has opened its new state-of-the-art call center in Greenville County, already filling 20 key roles and eyeing expansion to a staff of 100 by year end. In January, the company announced that it expected to create 200 new jobs at the facility over the next few years.
The new support center for higher education is situated at 325 West McBee Avenue in downtown Greenville and began operations on April 7. Founded in 2004, Perceptis has grown rapidly to service more than 100 institutions and 1.5 million end users nationwide.
Since our founding, Perceptis has been focused on delivering a superior customer care experience, and this new facility in Greenville County will help us meet the growing demand for our services, said Mark Pfeiler, Vice President of Operations for Perceptis. Greenville County and South Carolina provide us with the strong talent we need to excel in the higher education arena, and we are excited about rapidly growing our team and operations in this community.
In just three months since announcing plans to expand to Greenville from their Cleveland, Ohio headquarters, Perceptis has added a Vice President of Operations, CFO, Director of Customer Operations, Director of Technology, management support staff, and numerous customer service representatives who are already taking calls in support of the rapidly growing firm’s customer base.
We will be servicing several new clients out of Greenville, including VitalSource, CSI Outfitters and Northern Virginia Community College, plus expanding service to existing customers, said Pfeiler. We see the sky as the limit for Greenville, and are delighted to be up and running already.
As a leading provider of student support services and business intelligence to higher education, Perceptis assists students, faculty, staff and parents when they have questions about information technology, admissions, registration and financial aid. The company has been credited in the higher education community for greatly improving customer experiences, thereby creating a competitive edge in recruiting, retaining and graduating students.
This report of early hiring by Perceptis, coupled with their plans to add many more jobs in 2011, is certainly welcome news for Greenville County, noted Jerry Howard, president and CEO of the Greenville Area Development Corporation. This is a fine company focused on serving institutions of higher education with innovative and cost saving services, and exactly the type of organization we want to attract, retain and grow here.
Perceptis will continue hiring as demand builds throughout the year for new positions. Anyone interested in job opportunities with the company should visit the Careers page on the Perceptis website at www.perceptis.com.
About Perceptis
Perceptis is a leading provider of advanced help desk, customer support services and business intelligence to higher education. The company provides 24/7 support for IT, financial aid, human resources, recruitment, admissions, enrollment, retention, facilities and general switchboard. With a 21st century service model approach, the company’s focus is on providing exceptional customer service. Perceptis is recognized for the quality of its partnerships with customers and the precision with which it brings data to the services function – providing root cause analysis, process improvement and cost savings. Perceptis is a partner with Frontier Capital, a private equity firm providing growth equity to technology enabled business services companies. To learn more, please visit www.perceptis.com.
Greenville Area Development Corporation
The Greenville Area Development Corporation is a non-profit organization established by Greenville County Council to promote and enhance the economic growth and development of Greenville County. For information, visit them at www.GoGADC.com or call (864) 235-2008.
