Tips on Doing Business in Mexico

By Deborah O’Connor

 

Due to the excellent response last week regarding my article on working in Japan, I have decided to include an article on doing business in Mexico. Working overseas can be interesting, but mastering the business etiquette in a foreign country can be especially difficult. Though you will never know everything, you will be appreciated for showing respect by making an effort.

Mexico is one of the USA’s most important trade partners and many people travel there for business. Spanish is the official language, and even if you do not speak the language, you would be wise to learn some basic phrases. Buenos Dios, mucho gusto, por favor, and gracias immediately come to mind. The Mexicans are polite and businessmen and women shake hands when being introduced. Friends often kiss or hug each other. Your business success can depend upon your knowledge of customs in Mexico.

• There is a definite and societal hierarchy in Mexico and rank and authority is respected.
• Oftentimes you will be judged by the person who introduces you, so it is important that that person is well respected and admired. It is very difficult to change a first impression in Mexico.
• Family and religion are very important in Mexico. Be prepared to be asked about your family, interests, and personal life. When the opportunity presents itself, be sure to ask your Mexican business associates about their personal lives.
• In many countries business is done directly and efficiently. Things move much slower in Mexico and we are often thought of as aggressive and rude. Do not lose your temper over delays, lateness, or inefficiency. This will only make people less inclined to help you and you may have a difficult time doing business.
• Professional business attire is on the conservative side, so be prepared to be well dressed and polished. Dark, conservative suits for men and business suits or conservative dresses are appropriate attire.
• Everything moves at a slower pace in Mexico, so be prepared to wait and exercise patience. There is no stigma to being late, so be gracious and understanding or you will not be successful.
• If you are invited to someone’s home bring a gift of flowers, candy, or liqueur. Arrive about 30 minutes late, as arriving on time is considered rude. Do not sit down until you are invited to do so, and do not begin eating until the hostess starts. Leave some food on your plate, it is considered polite. Only men give toasts in Mexico.
• Arrive on time for business meetings, even though your business associates may be 30-45 minutes late.
• Your business cards should also include your education. One side should be in Spanish and you should offer it to your associate with the Spanish side facing him or her.
• Negotiating and coming to a decision can take a long time, so be prepared to be patient.

 

Doing business in Mexico is quite different from the United States. Be sure that you have patience, tolerance, restraint, persistence, and an easy-going manner. These traits can determine success or failure in business.

 

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Please feel free to send questions to Deborah at: www.successfulimage.biz.

She will answer them in her weekly column.

 

Deborah O’Connor is a social strategist and founder and president of Successful Image LLC with offices in Columbia and Atlanta. She offers training and seminars on image management, workplace etiquette, and social skills necessary to succeed in life professionally and personally. Contact at:  [email protected]        www.successfulimage.biz