Expect the Unexpected

By Deborah O’Connor

Your everyday workday consists of a multitude of expected responses and habitual happenings. But what do you do when the unexpected, unexplained occasion comes along? Take a look at this inquiry from a curious reader.

Dear Deborah:

My business demands wearing a suit and tie when seeing clients, but I dress business casual most days, if I have no important meetings or clients scheduled. This has served me well for many years until last week. I was working in my office when my assistant told me that one of my most important clients had unexpectedly dropped in with a golfing buddy/business associate in order to make an introduction for a possible new client. I need to mention that he is very conservative, dresses impeccably, and expects everyone he works with to do the same. I had no choice but to see him, and it went badly the minute he saw my much-too-casual apparel. This has caused a fissure in our client relationship and his friend did not follow through. Is there any way to rectify the situation?

Bob

Dear Bob:

I am not quite sure where to start. First, you work in a company that demands looking professional and sharp, yet you choose to dress business casually because it is easier and more comfortable. You did not expect the unexpected and it is now affecting your career. I suspect there have been ramifications in the past, many of which you were ignorantly unaware. Your attire sends a message. When your boss thinks of someone in the office to handle an important client or case, your name probably doesn’t come to mind. Your “business casual” look probably isn’t going to get the promotion either. When you are sharply and professionally dressed, you are better thought of by your colleagues and superiors. It indicates you have pride and respect for your company and your bosses. Guess who else thinks better of you? You! Instinctively, you feel better, look more confident, feel more in charge, and give off an air of self-confidence. In short, you are doing yourself a big favor.

Learn to expect the unexpected at any turn. You certainly don’t have a crystal ball, but you can predict how many scenarios might go and be prepared for any number of outcomes. I recommend that everyone have a change of clothes in the office at all times. A spill at lunch or a cup of hot coffee can ruin a crisp white shirt in an instant. Make sure you are clean-shaven and that your nails are clean and neat. In business, the little things can make all the difference. Always expect the unexpected!

Please feel free to send questions to Deborah at: www.successfulimage.biz.

She will answer them in her weekly column.

Deborah O’Connor is a social strategist and founder and president of Successful Image LLC with offices in Columbia and Atlanta. She offers training and seminars on image management, workplace etiquette, and social skills necessary to succeed in life professionally and personally. Contact at:  [email protected]        www.successfulimage.biz