Assistant Director, Housing for Communication and Operations

Assistant Director of Housing for Communication and Operations
University of South Carolina Upstate
STA00715PO24
Spartanburg, SC

Under the leadership of the Associate Director for Housing Administration and Business Operations, the Assistant Director of Housing for Communication and Operations is responsible for the day-to-day business functions within the department including marketing, communications, desk services, camps and conferences, and technology.

• Market Residence Life and Housing program with an emphasis on the retention of on campus students.
• Create and update market-specific publications.
• Manage and improve Residence Life and Housing’s web site, portal page, and social media accounts.
• Manage targeted messaging to residential students including opening and closing information
• Promote the department through storytelling in web, print, and social mediums.
• Oversee the creation of all branded materials, including apparel, printed, and promotional items.
• Ensures that website and other social presences align with the department’s operations calendar.
• Develop and utilize occupancy reports and other housing updates (e.g. applications, break housing data) for audiences as requested by the Director of Housing and Residential Life, BOT, Executive Leadership, etc.
• Utilize reports and other functions in Housing portal with responsibility for the visual and graphic elements.
• Manage phone and email correspondence with students, parents, and other offices regarding questions related to room assignments, ensuring timely and consistent correspondence.
• Oversee summer camps/conferences and SOAR Housing.
• Provide training and support for summer conference staff .
• Oversee facilitation of contract meetings and summer stakeholder meetings.
• Collaborate with internal and external stakeholders regarding summer operations.
• Maintain up-to-date information in applicable Summer Databases to ensure accuracy for planning, billing, etc.
• Train and advise Residence Life Staff on outreach and reporting for area initiatives.
• Manage the interviews, selection, supervision and evaluation of the ACUHO-I Summer Intern for Operations. Develop intern in their housing competency in operations.
• Assist with the logistics of the interim housing (both spring to summer AND summer to fall).
• Assist with the logistics of the early arrival process in August including early arrival check-in of fall sport athletes.
• Coordinate the MoveUP Process (volunteer recruitment and assignments of those assisting with MoveUP).
• Train staff to support administrative tasks within StarRez and various modules (Roommate Agreements, Keys, Appointments, Programming and Interactions), and on using the communication platform within StarRez for staff to work with the residents on their floor/in their buildings.
• Manage Cbord/CS Gold student ID access.
• Manage the department’s community-based technology (i.e. iPads, laptops, iPhones) including inventory, upkeep, and oversight – working with Information Technology staff.
• Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating up to 20 desk assistants.
• Collaborate with Disability Services and departmental staff to make decisions regarding ESA policies including emotional support animal process approvals
• Establish and maintain relationships with the following areas related to housing assignments and timelines: Residence Life, Athletics, Disability Services, Care and Support, Financial Aid, Auxiliary Services, Bursar, Facilities, and Institutional Research.
• Provide support during university large-scale events (orientation/OAR, Fab Fridays, Open House, Tours) department/division wide events, etc.); may present at these events.
• During assigned on-call shifts, be accessible by the department provided cell phone (includes university holidays and break periods).
• Be available on a call-to-duty status whenever residence halls are in operation and assist Residence Life staff with residence hall and campus emergencies.
• Work with stakeholders, including the University Police Department and Student Counseling Center, to respond to student concerns or incidents within the residence halls.
• Ensure accurate reporting and provide follow-up as necessary with student and parent concerns.
• Comply with institutional, local, state, and federal mandates regarding emergency and crisis response.
• Other duties as assigned.

Minimum Qualifications: Bachelor’s degree and 2 years of experience in undergraduate housing and residence life. Computer experience required. Good driving record, valid driver’s license and successful background check are required.

Salary: $41,258 – $43,888; Salary commensurate with education and experience.

For more information and/or to apply, go to https://uscjobs.sc.edu/postings/175276

USC Upstate offers a valuable benefits package including but not limited to:
• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

The University of South Carolina is an Affirmative Action/Equal Opportunity Institution. Women, minorities, protected veterans, and individuals with disabilities are encouraged to apply.