Verizon Wireless Customer Care Leads Industry In Latest J.D. Power And Associates Study
February 2, 2012
GREENVILLE, SC – February 2, 2012 – Wireless customers across the country have spoken. According to thenewest J.D. Power and Associates study, Verizon Wireless offers thegreatest customer care among full service providers in the industry.
Today, J.D. Power and Associates announced the results of its 2012Wireless Customer Care Full Service Study℠ – Volume 1, and VerizonWireless once again ranked highest in customer care among the nationalfull service wireless providers.
Verizon Wireless outperformed the competition and emerged as anindustry leader for the second consecutive study (the last study wasissued in July 2011: see results here). In the most recent study, Verizon Wireless received a score of 762, 10 index points above the overall industry average.
Speaking of the award, John Bianchi, vice president, customer serviceoperations, said, “Our goal is to provide an outstanding overallcustomer experience, and we’re thrilled that our customers have onceagain rated Verizon Wireless’ customer care the greatest among nationalU.S. wireless companies. We prize the industry-leading loyalty of ourcustomers and will continue to develop our people and technology toserve our customers better and make it simpler for them to manage theirwireless lives.”
These results are based on feedback gathered from wireless customerswho recently contacted their wireless service providers by phone, instores or online. Interviews were conducted by J. D. Power andAssociates between July and December 2011.
To learn more about Verizon Wireless, visit www.verizonwireless.com.
