SCE&G Customer Assistance Program Ranked Best in Customer Service
June 26, 2008
COLUMBIA, SC – June 26, 2008 – The Southeastern Electric Exchange (SEE) has recognized South Carolina Electric and Gas (SCE&G) for excellence in customer service and billing with the 2008 SEE Industry Excellence Award.
The award recognizes SCE&G’s Web site, WebPledge, which was developed to give community action agencies 24/7 access to the information they need to assist low-income customers. Since its rollout, agencies have been able to gather information or make a pledge to prevent a disconnection in as little as five minutes.
“This program has allowed SCE&G to maintain its commitment to excellent customer service while providing it in a cost effective manner,” said Homer Mitchell, SCE&G’s manager of customer assistance. “Considering we work with more than 140 agencies daily, this site helps eliminate a lot of the paperwork and streamline the process.”
In addition to helping customers pay their bills, the portal also allows agencies to see a list of all the pledges a customer has received over a 30-day or 24-month period.
SCE&G is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 639,000 customers in 26 counties in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 303,000 customers in 34 counties in the state.
