Carolina Business Equipment Company Receives National Recognition for Exceptional Service Provided to Customers
December 4, 2014
Top 100 Office Products dealers in the United States
COLUMBIA, SC – Carolina Business Equipment, a leader in office document and workflow solutions, announces receipt of national recognition from Pros Elite Group for their culture of exceptional customer service. Pros Elite Group is the top industry benchmarking organization for office products and solutions recognizing the top 100 dealers in the United States for dedication and execution of service.
Carolina Business Equipment was selected by Pros Elite Group, the co-authors of the Office Products Industry’s benchmarking model, because of their demonstrated Service excellence. The firm achieved this certification by successfully completing training in elite practices, demonstrating the ability to achieve elite service metrics and willingness to have their ongoing audit results proving consistent achievement customer service metrics.
The rigorous standards of the Pros Elite Group certification is comprised of a thorough third party assessment of service operations, advanced training for service management and customer relations skills, and a commitment to ongoing performance measurement. The standards of excellence include audited customer satisfaction levels, to ensure consistency of service.
“We’ve always been an organization based on commitment to our customers, and this is a way to continue to measure, train and execute exemplary customer service for our entire organization, but most importantly, for our customers,” explained John Eckstrom President of Carolina Business Equipment.
“While we have expanded our footprint to include Charleston our company has also made significant investments in service and training, and we believe that’s been the key to our success over the last forty years,” noted John Eckstrom.
Steve Rollan Senior Partner, Pros Elite Group; John Eckstrom; Doug Albregts, President of Sharp Electronics USA
Carolina Business Equipment, founded in 1974, specializes in helping businesses optimize their office productivity and efficiency through improved document workflow and technology. Solutions include managed print services, office equipment for printing, copying and faxing as well as Network Support and IT solutions. For more information visit CBESC.COM .
