GSP Earns Five Major Customer Experience Awards, Named Best Airport in Its Size Category in North America

Greenville-Spartanburg International Airport (GSP) has earned five prestigious Airport Service Quality (ASQ) Awards from Airports Council International (ACI), including recognition as the Best Airport Serving 2 to 5 Million Passengers in North America.

The honors place GSP among the top-rated airports on the continent for overall customer experience and service quality.

GSP received the following ASQ recognitions:

• Best Airport Serving 2 to 5 Million Passengers in North America

• Airport with the Most Dedicated Staff in North America

• Easiest Airport Journey in North America

• Most Enjoyable Airport in North America

• Cleanest Airport in North America

The Airport Service Quality program is the aviation industry’s leading benchmark for passenger satisfaction, measuring travelers’ experiences from arrival at the airport through departure.

Unlike many industry awards, ASQ honors are based entirely on standardized surveys completed by passengers themselves, making them one of the most direct indicators of customer satisfaction in global aviation.

Airport officials credited both travelers and employees for the achievement, noting that the recognition reflects the collective efforts of staff, partners, and the traveling public.

GSP serves millions of passengers each year and plays a critical role in connecting the Upstate to destinations across the country. For residents throughout the region — including Laurens County — the airport provides convenient access to national travel while supporting economic growth, tourism, and business development.

These latest honors reinforce GSP’s reputation as a high-performing regional airport known for efficiency, cleanliness, and customer service, demonstrating that even mid-sized airports can deliver a world-class travel experience.