MICHELIN Does It Again, Adding 3 More J.D. Power and Associates Original Equipment Customer Satisfaction Awards
April 15, 2010GREENVILLE, SC – April 12, 2010 – Adding to its alreadyimpressive list of J.D. Power and Associates original equipment customersatisfaction awards, MICHELINonce again receives the industry’s highest honors for customersatisfaction, ranking highest in three segments of the 2010J.D. Power and Associates Original Equipment Tire CustomerSatisfaction Study(SM) released today. MICHELIN surpassed thecompetitionin the three largest market segments – Luxury, Passenger Car andTruck/Utility – and posted double-digit improvements overits 2009 scores.
MICHELIN’s dominance in the tire brand-focused study that coversowner satisfaction is unrivaled. This year’s trio bringsthe company’s U.S. award total to 62 – four-times the number of allthe other tire manufacturers combined.
These latest victories represent outstanding votes of confidence forMichelin and our OE customers from the loyal consumerswe share, said John Moloney, vice president of original equipmentmarketing, Michelin North and South America. Receivingsuch honors year over year is significant and is a demonstration ofour continued focus on innovation, technical performanceand the delivery of outstanding products with high levels ofsatisfaction.
In the Passenger Car category featuring high volume fitments on carslike the Honda Accord, MICHELIN scored 66 points higherthan the segment average and received 36 points more than its closestcompetitor. Within the Luxury and Truck/Utility categories,MICHELIN continues to post high customer satisfaction scores.
J.D. Power and Associates is a global marketing information servicescompany operating in key business sectors across a varietyof industries, including market research, automotive forecasting,performance improvement, Web intelligence, and customersatisfaction.
Dedicated to the improvement of sustainable mobility, Michelin(www.michelin.com) designs, manufactures and sells tires forevery type of vehicle, including airplanes, automobiles, bicycles,earthmovers, farm equipment, heavy duty trucks, motorcycles,and the space shuttle. The company also publishes travel guides, mapsand atlases covering Europe, Asia, Africa, and NorthAmerica. Headquartered in Greenville, S.C., Michelin North Americaemploys more than 20,900 and operates 18 major manufacturingplants in 16 locations.
A complete listing of Michelin’s J.D. Power andAssociates Awards is listed below.
Michelin's J.D. Power and Associates Awards - United States
2010
-- Highest Ranked Original Equipment Luxury Tire
-- Highest Ranked Original Equipment Truck/Utility Tire
-- Highest Ranked Original Equipment Passenger Car
2009
-- Highest Ranked Original Equipment Luxury Tire
-- Highest Ranked Original Equipment Truck/Utility Tire
-- Highest Ranked Original Equipment Passenger Car
2008
-- Highest Ranked Original Equipment Luxury/Sport Tire
-- Highest Ranked Original Equipment Sport Utility Tire
-- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
-- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2007
-- Highest Ranked Original Equipment Luxury/Sport Tire
-- Highest Ranked Original Equipment Sport Utility Tire
-- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
-- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2006
-- Highest Ranked Original Equipment Luxury/Sport Tire
-- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
-- Highest Ranked Original Equipment Sport Utility Tire
2005
-- Highest Ranked Original Equipment Luxury/Sport Tire
-- Highest Ranked Original Equipment Sport Utility Tire
-- Highest Ranked Original Equipment Pick-up/Full-size Van Tire
-- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2004
-- Highest Ranked Original Equipment Luxury/Sport Tire
-- Highest Ranked Original Equipment Sport Utility Tire
-- Highest Ranked Original Equipment Mass Market/Non-Luxury Tire
2003
-- Highest Ranked Replacement Tire for Passenger Vehicles
-- Highest Ranked Replacement Tire for Light Truck Vehicles
-- Highest Ranked Original Equipment Tire for Light Truck Vehicles
2002
-- Best Original Equipment Tire for Passenger Vehicles (category was
later split)
-- Best Original Equipment Tire for Light Truck Vehicles
-- Best Replacement Tire for Passenger Vehicles
-- Best Replacement Tire for Light Truck Vehicles (tie)
2001
-- Best Original Equipment Tire for Passenger Vehicles
-- Best Original Equipment Tire for Light Truck Vehicles
-- Best Replacement Tire for Passenger Vehicles
-- Best Replacement Tire for Light Truck Vehicles
2000
-- Best Original Equipment Tire for Passenger Vehicles
-- Best Original Equipment Tire for Light Truck Vehicles
-- Best Replacement Tire for Passenger Vehicles
-- Best Replacement Tire for Light Truck Vehicles
1999
-- Best Original Equipment Tire for Passenger Vehicles
-- Best Original Equipment Tire for Light Truck Vehicles - BFGoodrich®
tires brand
-- Best Replacement Tire for Passenger Vehicles
-- Best Replacement Tire for Light Truck Vehicles
1998
-- Best Original Equipment Tire for Passenger Vehicles
-- Best Original Equipment Tire for Light Truck Vehicles
-- Best Replacement Tire for Light Truck Vehicles
1997
-- Best Original Equipment Tire for Light Truck Vehicles
-- Best Replacement Tire for Passenger Vehicles
-- Best Replacement Tire for Light Truck Vehicles
1996
-- Best Original Equipment Tire for Passenger Vehicles (tie)
-- Best Original Equipment Tire for Light Truck Vehicles
-- Best Replacement Tire for Light Truck Vehicles
1995
-- Best Original Equipment Tire for Passenger Vehicles
-- Best Replacement Tire for Light Truck Vehicles
1994
-- Best Original Equipment Tire for Passenger Vehicles
-- Best Overall Replacement Tire (after 1994, this category was split)
1993
-- Best Overall Original Equipment Tire (after 1993, this category was
split)
-- Best Overall Replacement Tire
1992
-- Best Overall Replacement Tire
1991
-- Best Overall Original Equipment Tire
1990
-- Best Overall Original Equipment Tire
1989
-- Best Overall Original Equipment Tire (first year awards are given)
Michelin's J.D. Power and Associates Awards - Canada:
-- 2001 Best Replacement Tire for Passenger Vehicles (tie)
-- 2001 Best Replacement Tire for Light Truck Vehicles
Michelin's J.D. Power and Associates Awards - United Kingdom:
-- 2003 Best Overall Original Equipment Tire
-- 2002 Best Overall Original Equipment Tire
-- 2001 Best Overall Original Equipment Tire
-- 2000 Best Overall Original Equipment Tire
-- 1999 Best Overall Original Equipment Tire
-- 1998 Best Overall Original Equipment Tire (first year award given in the UK)
-- 1998 Best Overall Replacement Tire
Michelin's J.D. Power and Associates Awards - Germany:
-- 2003 Best Overall Original Equipment Tire
-- 2002 Best Overall Original Equipment Tire
-- 2001 Best Overall Original Equipment Tire
Michelin's J.D. Power and Associates Awards - Japan:
-- 2006 Best Winter Tire
-- 2005 Best Winter Tire
-- 2005 Best Original Equipment Tire for Passenger Vehicles
-- 2004 Best Winter Tire
-- 2004 Best Overall Original Equipment Tire (after 2004, category was split)
-- 2003 Best Overall Original Equipment Tire
-- 2002 Best Overall Original Equipment Tire (first year the award was given in Japan)
Michelin's J.D. Power and Associates Awards - China:
-- 2002 Best Overall Original Equipment Tire
-- 2001 Best Overall Original Equipment Tire
Michelin's J.D. Power and Associates Awards - Taiwan:
-- 2004 Best Overall Original Equip ment Tire
-- 2003 Best Overall Original Equipment Tire
Michelin's J.D. Power and Associates Awards - Thailand:
-- 2002 Best Overall Original Equipment Tire
-- 2001 Best Overall Original Equipment Tire






