Resource Financial Services launches online customer experience
July 31, 2017
Resource Financial Services, an independently owned full-service mortgage company serving the southeast, is pleased to announce the launch of Resource RPM (Rapid Process Mortgage), its secure cloud-based technology that enables customers to complete their mortgage experience online.
Resource’s RPM technology allows customers to complete a paperless loan application, upload their required documents and complete the process from application to close – all from their mobile device. Customers can access RPM at the company’s recently re-designed website, rfsmortgage.com.
Mortgage professionals from Resource collaborated with Roostify (roostify.com) to create this streamlined loan application process with customer convenience in mind.
“Customer service is the hallmark of our company,” said A. Wade Douroux, President and CEO of Resource Financial Services. “We were founded on the idea that people deserve a faster, easier way to get a home loan. We have streamlined the process with upfront underwriting and in-house decision making, so that most of our loans take only 18 days from application to close. RPM is the digital version of our process, designed for our tech-savvy homebuyers.”
“We share the vision of a more streamlined, transparent mortgage experience,” said Rajesh Bhat, CEO of Roostify. “We’re excited to partner with Resource to help consumers navigate one of the most significant purchases of their lives.”
Specific benefits of Resource RPM include:
- Enhanced mobile accessibility
- Digital updates
- Allowing a buyer to submit income and asset information electronically, eliminating the need to fax, email or deliver hard copies
- Easy-to-follow online application with checklists tailored to each borrower
- Secure eSign capabilities
- Direct interaction with Resource mortgage professionals
- Enables retrieval of needed income and asset documentation directly from the source
- Facilitates communication, collaboration and more visibility through mobile devices, with real-time status updates
Douroux stressed that while this new technology provides a state-of-the-art digital mortgage experience for customers who prefer it, mortgage bankers are still involved. Customers can seek advice from a Resource mortgage banker at any point in the process, whether it’s online, on their phones or in person.
“We are offering customers more choices, but our mortgage bankers and their knowledge and experience are still at the center of the process,” he said. “Whether we work with them online or walk them through the process in person, we help them understand their options and protect their long-term financial goals.”
Resource Financial Services exists to make people’s dreams of home ownership a reality. That’s why our experienced mortgage specialists work hard to educate homebuyers about the wide variety of loan programs that can be tailored to meet individual financial needs. We offer quicker closings, same-day pre-approval, 5-Day Processing and guaranteed lower rates.
Call toll-free at 877.797.4545 to speak with one of our mortgage bankers or visit us online at rfsmortgage.com to learn more.
