United Community earns 12th JD Power Award in 17 years, ranked #1 for Retail Banking Customer Satisfaction in the Southeast Region
March 26, 2026
For the 12th time, United Community has been recognized as #1 for Retail Banking Customer Satisfaction in the Southeast Region in the JD Power 2026 U.S. Retail Banking Satisfaction Study. This makes United Community the most awarded bank in Customer Satisfaction in the Southeast. It also marks the third year in a row United has earned the top spot and the 12th time in the last 17 years the bank has received this recognition.
In addition to being named highest in overall customer satisfaction in the Southeast, United Community was also ranked #1 in five out of the seven dimensions in the study: Trust, Convenience, Value, Account Offerings and Problem Resolution.
“Earning this recognition is a tremendous honor”, said Lynn Harton, Chairman and CEO of United Community. “It is particularly meaningful due to the comprehensive nature of the study. Ranking #1 in five of the seven key dimensions means that our customers aren’t just satisfied overall – they consistently see our teams delivering on the things that matter most in their day-to-day financial lives.”
The JD Power U.S. Retail Banking Satisfaction Study is the longest-running and most in-depth study of the retail banking industry and the leading survey of consumer banking satisfaction in the United States.
The 2026 study is based on responses from 107,059 retail banking customers belonging to more than 150 of the largest banks in the U.S. regarding their experiences with their retail bank.
For more information about the U.S. Retail Banking Satisfaction Study, visit jdpower.com/awards.
