Ocean Lakes Family Campground Receives Two More Honors For Customer Satisfaction
January 4, 2013
A Grade Received From An Annual Customer Satisfaction Survey And Award For Favorite Campground Earned From Trailer Life’s Readers’ Choice Awards
MYRTLE BEACH, SC – January 4, 2013 – Ocean Lakes Family Campground, in Myrtle Beach, S.C., has received two more honors for customer satisfaction. The campground received an A grade from the fifth annual GuestRated™ satisfaction survey of independent parks, and a Silver Award from the readers of Trailer Life magazine.
A Grade based on Reviews
Ocean Lakes was one of only nine that has received this rating every year since the award’s inception in 2008. It is also the only one in the Carolinas that has been honored every year for its excellence.
The top rated parks were announced at ARVC’s annual Outdoor Hospitality Conference & Expo held earlier this month in Las Vegas. More than 30,000 camping and RV enthusiasts completed reviews in the GuestRated.com online survey, grading their experiences of 3,200 independent RV parks and campgrounds.
It’s always an honor to be recognized by our peers, but receiving top marks from our customers is the greatest complement of all, said Barb Krumm, Director of Marketing and Public Relations for Ocean Lakes Family Campground. The GuestRated surveys, based on customer experiences, let us know how we are doing. We take our customers’ feedback to heart. Ocean Lakes does not strive to win awards, we strive for excellence in customer service and overall operation.
Silver Award based on Votes
Ocean Lakes was also recently honored with the Silver Award for Favorite Campground/Resort category in Trailer Life magazine’s Readers’ Choice Awards. The winners are listed in the January issue of the magazine, which is on newsstands now, as well as online. Thousands of readers participated in the online survey conducted at TrailerLife.com.
We really appreciate the thought that people put into customer surveys when they fill them out, said Barb Krumm, Director of Marketing and Public Relations for Ocean Lakes Family Campground. But to be voted as a ‘Favorite Campground’ in America with so many choices is amazing! The ‘Silver Award’ lets us know that we have made an impression on people and will work even harder to remain a favorite place in their minds. For that, we have to thank our team, some who have been with us for many years.
For more information about Ocean Lakes, visit www.oceanlakes.com, follow it on Twitter or like the campground on Facebook.
About Ocean Lakes Family Campground
Ocean Lakes Family Campground, a division of The Jackson Companies, is the largest campground on the East Coast and one of the largest in the United States. Located in Myrtle Beach, S.C., it has received numerous awards for excellence. It is the 2011-2012 National Park of the Year in the Mega Park category and has received that honor from the National Association of RV Parks and Campgrounds (ARVC) five times. In 2010, it received the Earth Day Award from the South Carolina Department of Health and Environmental Control for its iCare Program.
In 2006, Ocean Lakes received the prestigious South Carolina Governor’s Cup for making a significant economic impact on South Carolina. Ocean Lakes covers 310 oceanfront acres with nearly one mile of beachfront. It offers 3,447 sites – 893 of which are large and pull-through to accommodate larger RVs. It was built by Mary Emily and Nelson Jackson and their five daughters, starting in 1970. It opened with 30 campsites and one bathhouse in 1971. On an average seasonal day, Ocean Lakes has 25,000 – 30,000 guests enjoying the countless amenities that have made it a local favorite and a national vacation destination. It currently holds a 9.5/9/9.5 ranking out of 10/10/10 from the Trailer Life/Good Sam Directory for its overall operation, recreational offerings, services and appearance.
Ocean Lakes Family Campground is a division of The Jackson Companies, a family-owned enterprise that includes Prestwick Golf & Country Club, Ocean Lakes Properties, Crystal Lake Mobile Home Village, Ocean Lakes RV Center, and the master-planned development SayeBrook.
