City of Charleston Enhances Citizen Service

CHARLESTON, SC – June 13, 2010 –  Beginning June 1, 2010, citizens and guests of the City of Charleston have a new online resource available for asking questions or requesting services. The “Citizen Support Center” (CSC) is an online system for the submission and management of questions and service requests.

This system is replacing the former “Citizen Help Desk” and adds many new features that will be beneficial to citizens, guests and City employees alike. The Citizen Support Center will allow the City of Charleston to increase access to information while improving communication and meeting service needs for the residents of Charleston.

The Citizen Support Center will provide users with the following services:
Find Answers
A place to run a keyword search or browse through answers to common questions.
Ask A Question
A link to submit a question to City Staff if you cannot find the answer you are seeking on the website.
Make a Request
A link to submit a request for City services to be completed.
My Support Center
An area in which you can track all questions or requests which you have submitted via the Citizen Support Center.
Frequently-Asked Questions
A “Top-10” list of current common questions/answers about City government operations for quick-reference.

To access the Citizen Support Center from the main page of the city website, click on the link beside the hard-hat icon in the lower right portion of the page.  Citizens desiring to use the new system can create an account online the first time they use the CSC which will then give them ongoing access to the new resource.

Mayor Joseph P. Riley, Jr. said, “The City of Charleston is pleased to offer The Citizen Support Center as an upgraded means to provide residents an additional way to get information and communicate their city service needs. The program affords citizens an easy way to enter and track their requests while providing the city with information which can be used to analyze effective programs and services.”