Media Infrastructure Technician

Media Infrastructure Technician
University of South Carolina Upstate
STA00692PO24
Spartanburg, SC

Under the general supervision of the Media Project Manager, the Media infrastructure Technician is an audio and visual systems technician that provides computer and audio-visual support in response to the needs of meeting space technologies such as classrooms, conference rooms, and other meeting spaces. The specialist also provides support for technology incidents, classroom technology emergencies, requests for video teleconferencing support, and other support for computer hardware and software to ensure that the meeting space technology is poised for meeting, teaching and learning success.
• Primarily responsible for troubleshooting, diagnosing and resolving meeting space technology problems. Troubleshoots system and equipment malfunctions, with priority given to classroom support; installs new and/or replacement equipment following established classroom equipment and functionality standards
• Provides timely classroom technology support by responding to equipment trouble calls and performing preventative maintenance as necessary.
• Provides timely meeting space technology support by responding to equipment trouble calls and performing preventative maintenance as scheduled by the Director of Media Services.
• Provides enterprise video teleconferencing support for video conferencing endpoints.
• Assist with Projects as assigned by the Media Project Manager and coordinate the documentation of appropriate knowledge base articles and support articles with the IT Helpdesk.
• Provide supervision for student employees by managing schedules, duty assignments, and tracking labor hours.
• Attempt to provide assistance for the Office of Special Events if an audio/visual technology emergency issue cannot be resolved.
• Provides local support for the campus (exclude Housing) CATV distribution system, to include troubleshooting, basic maintenance, and coordination with system installer/programming provider and satellite TV contractors and vendors, as needed.

Minimum Qualifications: High school diploma and 1 year of related experience. Valid driver’s license, good driving record and successful background check are required.

Preferred Qualifications: Associates Degree in related field, or combination of education and 4 years’ experience, Certified Technology Specialist (CTS) certified.

Salary: $34,532 – $43,254; Salary commensurate with education and experience.

For more information and/or to apply, go to https://uscjobs.sc.edu/postings/174771

USC Upstate offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

The University of South Carolina is an Affirmative Action/Equal Opportunity Institution. Women, minorities, protected veterans, and individuals with disabilities are encouraged to apply.