NOAH launches 24/7 service for tenants
September 30, 2024
Naturally Occurring Affordable Housing Property Management (NOAH) has launched a new service aimed at making the rental experience for its 3,500 and growing Upstate residents a little less stressful.
The company, which was created by Affordable Upstate to be its property management, is now offering tenants 24/7 live service for questions on billing, availability and most importantly, maintenance questions.
“Everyone who has ever lived in an apartment knows that feeling of dread when something breaks and you have to leave a message with maintenance,” said Matt Foster, CEO of NOAH. “It’s agonizing wondering how long it will take to hear back. You worry that no one will get the message for hours. That’s why we started live service.”
Any time a tenant calls, an internal team member will be there to answer those calls – not a third party , he said. In addition, people looking to learn more about the 23 properties that NOAH manages can use the service to learn about available units and schedule showings faster.
NOAH was born from a desire to create a tech-oriented property management solution that economically mobilizes residents at 60-80% of the Area Median Income (AMI). This solution delivers high-quality management with dignity, enabling residents to achieve greater economic mobility while partnering with nonprofits like Front Porch Housing, Greenville Homeless Alliance and the Southeast Affordable Housing Administration. Leveraging A.I. technology, NOAH empowers its property management team to have more resources to pour into its residents thus creating a more personalized and impactful living experience.
“It all comes back to our mission of providing better solutions for people who are living in apartment communities,” he said.
About Affordable Upstate
Affordable Upstate is a real estate investment firm focused on redeveloping and redefining naturally occurring affordable housing in the Upstate of South Carolina. Since 2017 they have placed over $50 million of investor equity into socially responsible, environmentally enhanced workforce housing assets, resulting in a diverse and thriving portfolio with over 1,450 apartment units that satisfy the expectations of residents, investors, and communities. Learn more at www.affordableupstate.com.
About NOAH PM
The mission of Naturally Occurring Affordable Housing Property Management (NOAH) is to provide affordable housing for our self-managed communities across the Upstate of South Carolina, while creating a sense of community among our residents. For more information about NOAH Property Management and its resident-focused programs, visit www.NOAHpm.com or call 864-580-NOAH.
