SJWD Water District launches new customer notification system
June 10, 2026
The Startex-Jackson-Wellford-Duncan Water District (SJWD) announced the launch of a new customer notification system that will provide real-time updates about service disruptions, advisories, and other important water system events. Constructed with Everbridge, a national leader in emergency alert systems, the new system will allow SJWD to communicate important information directly to customers via text, email, and an online outage map.
“Hurricane Helene reinforced the importance of timely and reliable emergency communication,” said Billy Cothran, SJWD Water District CEO. “In response, and with the benefit of customer feedback, our team developed a one-of-a-kind system for water utilities in Spartanburg County that enables us to quickly and accurately inform customers about situations affecting their water service.”
The new system will allow SJWD to send targeted boil water advisories, boil water notices, and other important service alerts by text message or email using contact information associated with a customer’s account. Customers are encouraged to make sure the contact information associated with their SJWD account is up to date by contacting us at [email protected]m. The new real-time online outage map can also be accessed through SJWD’s website at www.SJWD.com/news/.
About SJWD Water District
Originally established in 1956, Startex-Jackson-Wellford-Duncan Water District (SJWD), with its team of dedicated professionals, is committed to providing the highest-quality water services to the rapidly growing western portion of Spartanburg County. For more information, please visit SJWD.com.
About Everbridge
Everbridge Mass Notification is the global leader in critical event management (CEM) and national public warning solutions, helping keep people safe and organizations running. Utilizing a “globally local” approach with comprehensive GIS capabilities, the platform connects with 25+ contact paths to ensure messages are received during high-pressure situations.
