Manufacturing Customer Service Representative

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken.  Provide assistance / coordination between internal SafeRack departments and external customers.  Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

This position is located at our Sumter, SC location.

Key Responsibilities:

Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems.
Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) – distributes / releases, ensuring capture of everything as directed from Technical Resources.
Build rapport with customers – responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
Receive/send all customer drawings, maintain due dates current in system
High level product and process knowledge to answer internal/external customer queries
Other responsibilities as assigned or required.

Job requirements:
3+ years of Customer Service experience
Experience with Microsoft Office – Outlook, Word, Excel
A results-oriented individual who thrives working in a fast-paced environment
Works well in a team environment to honor SafeRack’s Customer 1st Philosophy
Strong written and verbal communication skills
Ability to problem-solve while following process guidelines

Equal Opportunity Employer Veterans/Disabled

Apply online @ sixaxisllc.com/careers