Coordinator of Student Success Technology

Coordinator of Student Success Technology
University of South Carolina Upstate
STA00548PO26
Spartanburg, SC

The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function. Additionally, this position oversees tutoring technologies and AI-supported tutoring tools, supervises student tutors and peer educators, and supports effective delivery, assessment, and continuous improvement of tutoring services.

• Work within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel.
• Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay).
• Assess the effectiveness and utility of technologies related to outreach, intervention, and the student’s academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends.
• Foster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.
• Supervise student interns, tutors, SI leaders, and other student employees. Coordinate tutoring and Supplemental Instruction (SI) services, including recruiting, training, scheduling; oversee tutoring software and AI-supported tutoring tools; manage session schedules and room reservations; and support effective academic assistance for students.
• Other duties as assigned.

Qualifications: A master’s degree in education or related area and one year of experience. A successful background check is required.

Preferred Qualifications: Prior experience utilizing student information systems and retention software.

Knowledge/Skills/Abilities: Ability to possess a thorough knowledge of University Policy and Procedures and functions. Excellent verbal, written, and oral communication skills. Ability to possess a high level of organizational and coordination skills. Ability to exercise a high level of confidentiality and independent initiative and judgment. Knowledge of modern office practices, procedures, and equipment. Ability to establish and maintain effective working relationships. Knowledge of educational practices and learning principles relevant to higher education environments.

Salary: $44,296 – $48,500; Salary is commensurate with education and experience.

For more information and/or to apply, go to https://uscjobs.sc.edu/postings/209875

USC Upstate offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

The University of South Carolina is an affirmative action/equal opportunity institution. Women, minorities, protected veterans, and individuals with disabilities are encouraged to apply.