County of Lexington aware of continued service issues with Advanced Disposal Services
April 24, 2017
The County of Lexington is aware of continued service issues for customers who voluntarily contract with Advanced Disposal Services throughout the unincorporated areas of the County, primarily in the Irmo and St. Andrews areas.
The County’s franchise agreement with Advanced Disposal, which began in October 2009, clearly states the County’s expectations for their services to our citizens. However, the County’s Solid Waste Management Department has continued to receive a high volume of customer complaints referencing Advanced Disposal’s curbside pickup services.
The County has sent Advanced Disposal two cure notices, the first on September 18, 2015 and the second on Aug. 10, 2016 throughout the life of the contract alerting them to numerous customer complaints from residents.
Advanced Disposal had 90 days to address and correct the issues presented by the County’s residents. In both instances, Advanced Disposal corrected the presented issues. However, these issues are reoccurring much to the dissatisfaction of the County and our residents.
Many of the impacted customers still continue to experience less-than-satisfactory services from Advanced Disposal, including incomplete routes, missed curbside pickups and not receiving curbside pickup services on scheduled days.
The County announced via a press release that Advanced Disposal would implement schedule changes on March 13, 2017. These changes were implemented to meet the increased service growth in all service areas, as well as to correct deficiencies in services that were previously identified in the last cure notice. At this time, these changes have not produced the desired results.
Therefore, the County is demanding that Advanced Disposal address their ongoing service issues to the County’s residents.
For notifications and information about residential service, unincorporated county residents are encouraged to download the app, available for iPhone and Android users for free, and enable notifications, or visit the County of Lexington website www.Lex-co.sc.gov/solidwaste and click on the Solid Waste App link to enter the unincorporated residential address.
