Coordinator of Student Success Technology

June 30, 2023

Coordinator of Student Success Technology
University of South Carolina Upstate
Spartanburg, SC

Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function.
• Work within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel.
• Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay).
• Assess the effectiveness and utility of technologies related to outreach, intervention, and the student’s academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends.
• Foster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines.
• Supervise student interns.
• Other duties as assigned by Executive Director of the Student Success Center.

Minimum Qualifications:
Bachelor’s degree in a related field and 1 year of related experience. A successful background check is required.

Preferred Qualifications:
Prior experience utilizing student information systems and retention software.

$41,258 – $42,000 Salary commensurate with education and experience.

For more information and/or to apply, go to

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

USC Upstate offers a valuable benefits package including but not limited to:
• Health and Life Insurance
• Retirement Programs
• Paid Tuition Program
• Dependent Scholarships
• Employee Assistance Program (EAP)
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities