Customer Service Representative

Description

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Key Responsibilities:

• Administrative tasks for managing assigned Regional Area Manager (RAM)
  accounts.
• Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
• Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems.
• Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) – distributes / releases, ensuring capture of everything as directed from Technical Resources.
• Build rapport with customers – responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary.
• Receive/send all customer drawings, maintain due dates current in system.
• High level product and process knowledge to answer internal/external customer queries.
• Other responsibilities as assigned or required
  Requirements
• A results-oriented individual who thrives working in a fast-paced environment
• 3+ years of Customer Service experience.
• Experience with Microsoft Office – Outlook, Word, Excel.
• A results-oriented individual who thrives working in a fast-paced environment.
• Works well in a team environment to honor SafeRack’s Customer 1st Philosophy.
• Strong written and verbal communication skills.
• Ability to problem-solve while following process guidelines.
• Equal Opportunity Employer Veterans/Disabled

Apply online @ www.sixaxisllc.com/careers(opens in new tab)