Marketing Minute Video: Asking for Feedback

May 10, 2021

Marketing Minute with Matthew Gallagher, NP Strategy

Asking clients for feedback can be scary if you’re not sure how they will respond. As business professionals, we may assume if a client offers no opinion, we must be doing a great job. After all, no news is good news, right? This week’s video gives tips on asking for client feedback.

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About Matthew Gallagher
Client Services & Strategic Projects Manager, NP Strategy

Matthew Gallagher is a 10-year legal marketing veteran, having worked with attorneys and clients on a variety of marketing and business development activities. He serves as the client service & strategic projects manager for Nexsen Pruet. In this role, Matthew works closely with management on conducting client feedback interviews, client events and other fi rm related client care initiatives. Matthew’s out-going personality is a strength of his which allows him to interact with attorneys and clients on a daily basis. He also serves as the marketing advisor for the fi rm’s Charlotte o ce and the Health Care and Bankruptcy & Financial Services practice groups.

Before joining Nexsen Pruet, Matthew held a similar position at an Amlaw 200 fi rm in Charlotte. Prior to his legal marketing career, he spent time working in NASCAR as an account manager at Roush Fenway Racing where he traveled from track-to-track handling the marketing and communications for one of their drivers.

Matthew grew up in Charleston, WV and graduated from West Virginia University with both an undergraduate degree in Journalism (Public Relations) and a master’s degree in Journalism.

When Matthew is not at the office, you can usually find him watching his favorite teams in action (WVU Mountaineers, Cincinnati Reds, Cleveland Browns or Los Angeles Lakers). He lives in Davidson, NC with his wife, two children and their Australian labradoodle, Bailey.