Synovus Receives 19 Greenwich Excellence Awards in Middle Market and Small Business Banking 15 at National Level, Four Regional
March 24, 2015
COLUMBIA, SC – NBSC, a division of Synovus Bank, recently announced that Synovus has received 19 national Greenwich Customer Service Excellence awards in Middle Market and Small Business Banking from Greenwich Associates.
“We are honored to be recognized with some of the best in our industry for the way we serve our customers,” said Chuck Garnett, NBSC President and CEO. “These awards reflect our commitment to exceed their expectations and we appreciate their trust and loyalty to our company.”
In Middle Market Banking, Synovus was recognized nationally in the following categories:
- Overall Satisfaction
- Likelihood to Recommend
- Relationship Manager Capability
- Overall Satisfaction (Cash Management)
- Customer Service (Cash Management)
In the Small Business Banking category, Synovus received national awards in the following categories:
- Overall Satisfaction
- Likelihood to Recommend
- Relationship Manager Capability
- Financial Stability
- Branch Satisfaction
- Overall Satisfaction (Cash Management)
- Accuracy of Operations (Cash Management)
- Customer Service (Cash Management)
- Product Capabilities (Cash Management)
- Sales Specialist Performance (Cash Management)
Synovus was also honored with four South Regional awards, including two in Middle Market Banking for “overall satisfaction with banking relationships” and “overall satisfaction with Cash Management relationships,” and two in Small Business Banking for “overall satisfaction with banking relationships” and “overall satisfaction with Cash Management relationships.”
In compiling these rankings, Greenwich Associates interviewed nearly 13,000 middle-market firms with sales of $10 million-$500 million, and more than 15,000 small businesses with sales of $1 million-$10 million across the country.
Based in Stamford, CT, Greenwich Associates is a financial services consulting and research firm with additional offices in Pleasantan, CA, London, Singapore, Tokyo, and Toronto. The Greenwich Excellence Awards are presented annually to recognize financial institutions that provide superior quality of products and services, according to their clients.
NBSC is a division of Synovus Bank and currently serves 16 counties in South Carolina from 39 locations. For more than 100 years, NBSC has focused on relationship banking and remains dedicated to the communities it serves. Together with affiliates of Synovus Bank, NBSC offers diverse lines of business and personal financial services including Business Banking, Investment Services, and Mortgage Lending. For more information, visit www.bankNBSC.com.
About Synovus Financial Corp.
Synovus Financial Corp. is a financial services company based in Columbus, Georgia with approximately $27 billion in assets. Synovus provides commercial and retail banking, investment, and mortgage services to customers through 28 locally-branded divisions, 258 branches, and 341 ATMs in Georgia, Alabama, South Carolina, Florida, and Tennessee. See Synovus on the web at synovus.com.
