Tom Klonecki joins Benefitfocus as chief operating officer
February 22, 2024
Benefitfocus announced that Tom Klonecki has joined the company as chief operating officer (COO), effective Feb. 26, 2024. Klonecki will report to Andrew Frend, president, Benefitfocus.
As COO, Klonecki will oversee the teams that deliver implementation, client management, contact center support, data exchanges and administrative services for clients. Klonecki will also work closely with the product and engineering teams to further advance the company’s full-service customer success organization, which in 2023 achieved a net promoter score — the gold standard for measuring customer experience and loyalty — that increased nearly 40 points over the prior year.1
Klonecki’s background includes more than 25 years of leadership experience in benefits, human resources outsourcing, client retention, acquisition and total benefits outsourcing. Most recently, Klonecki was head of health and welfare at Fidelity Investments, where he led the product and platform development, implementation and client service teams to help create comprehensive strategies for the firm’s health and welfare businesses.
Klonecki will serve as a member of the Benefitfocus leadership team alongside Crystal Brown, senior vice president, health plan business; Ed Rumzis, chief technology officer; and Greg Mercer, senior vice president, sales.
Klonecki holds a bachelor’s degree in business administration from Marquette University and a master’s in business administration from the JL Kellogg School of Management at Northwestern University.
About Benefitfocus
As one of the leading benefits administration companies in the industry, Benefitfocus — a Voya Financial company — is committed to helping organizations and the individuals they serve get the most value out of their health care and benefit programs. Engaging directly with more than 12 million employees in the U.S., Benefitfocus’ mission is to improve lives with benefits. Through exceptional service and innovative benefits administration technology, Benefitfocus helps simplify the complexity of benefits and deliver an experience that engages people for better health and improved outcomes. Learn more at www.benefitfocus.com, LinkedIn, Facebook, Instagram and Twitter.
