Two local Wyndham Garden hotels awarded National Net Prompter Score Awards
March 14, 2017
Southern hospitality still exists at IMIC Hotels’ the Inn at USC Wyndham Garden and Charleston Mt. Pleasant Wyndham Garden. Out of sixty-eight hotels in the Wyndham Garden system, these two outstanding South Carolina hotels were recently presented with second and third place in Wyndham Hotel’s National Net Prompter Score Award. Both hotels are managed by IMIC Hotels (Interstate Management and Investment Corporation).
IMIC is a diverse management and development company headquartered in Columbia, South Carolina. Currently managing 15 hotels across the Southeast, IMIC Hotels is a complete management and development company that provides all services with core competencies in management, development, and operations. The management firm is made up of exuberant and talented employees with a wide range of capabilities and skills, specializing in operations, human resources, sales, marketing, design, development, finance and accounting.
The Inn at USC Wyndham Garden is nestled in downtown Columbia in the heart of the University of South Carolina. The Inn is an elegant boutique hotel offering a blend of historic grandeur with modern living amenities. Hosting 116 guestrooms and suites, with a meeting space large enough to accommodate 150 guests – the Inn is an idyllic event experience. The Inn has many extras like complimentary made-to-order breakfast and free Wi-Fi, and goes above and beyond to make guests feel at home and welcome. The Inn at USC received the number 2 ranking out of all the Wyndham Gardens nationwide. With reviews such as:
“The Inn was much more than I expected. Manager’s complimentary appetizers as a welcome when we arrived, a lovely sitting room with fireplace and comfortable furniture near the check-in desk. Our room was very relaxing and comfortable with two high queen beds. The staff was so friendly and very helpful – even suggesting a delicious restaurant we could walk to. Five stars!”
The Inn at USC is truly an experience for all of the guests. The hotel management has evaluated, and has made planned efforts to increase the overall experience for guests of the Inn.
The Charleston Mt. Pleasant Wyndham Garden is perfectly located in a charmed and bustling city. With convenient access to some of Charleston’s most attractive cultural and historic tours, beachfronts, and shopping, the Charleston Mt. Pleasant hotel is the gateway to a true southern experience. With 120 guestrooms and suites, the Hotel also has a contemporary lounge and bar area for clients to enjoy. Guests who stay at the Charleston Mt. Pleasant hotel are immediately captivated by the staff’s attention to detail and willingness to share local hot spots for the true Charleston experience. With reviews such as:
“We extended our stay for three more days because the hotel staff was so awesome! The staff was the nicest, most helpful, and warmest group of people we have experienced in all of our travels.”
The Charleston Mt. Pleasant hotel is situated minutes from the most popular Charleston venues. The staff at Charleston Mt. Pleasant recognizes what a tremendous influence the level of service they offer has on return clientele. They have cultivated a superior hotel service model based on exceeding customer satisfaction.
For many years, IMIC Hotels have been ranked in the top 100 Management Companies by Hotel & Hotel Management and by Hotel Business. IMIC Hotels has also received many awards and honors from franchise brands, including: Hilton Hotels Circle of Excellence, Gold Award and Platinum Hotel of the Year Award from Choice Hotels, along with a variety of different awards from Wyndham Hotel Group such as Hotel of the Year, General Manager of the Year, Global Sales Leader of the Year, and Housekeeper of the Year at their respective Wyndham locations. It is IMIC Hotels’ goal to assure guests, employees, partner, and investors alike will be approached with ongoing integrity and expertise.
IMIC Hotels was founded in 1981 by E.L. “Bert” Pooser on the strong foundation of hard work, the pursuit of excellence, and a focus on hospitality and concern for others. Pooser has been in the hotel business for 50 years, and has developed over 50 hotel properties. Pooser and IMIC Hotels are continually listed as one of the Top Hotel Management Companies in the United States. Today, the company has grown to over 500 employees. IMIC Hotels has partnered with many renowned franchises including Hilton, Marriott, Wyndham, Starwood, and Choice Hotels. Currently, IMIC Hotels manages fifteen hotels across the Southeast, with operations in South Carolina, North Carolina, Florida, and Tennessee.
The Inn at USC and Charleston Mt. Pleasant are being recognized by Wyndham Hotels for their incredible guest services and quality assurance scores. IMIC is excited to announce these two hotels are now nationally recognized for their commitment to customer care and dedication to guest experience.
