Honors Four Columbia Contact Center Employees with Leadership Awards for Excellence in Customer Satisfaction
COLUMBIA, SC — April 9, 2008 – At a recent employee meeting, Verizon Wireless, the nation’s wireless leader in customer loyalty, presented its Leadership Awards for Excellence to four Columbia Contact Center employees who successfully provided outstanding customer satisfaction and implemented process improvements to better serve customers.
Leadership awards are given for process improvements, internal and external customer satisfaction, demonstration of the company’s culture, customer loyalty and cost savings initiatives.
Employees honored with leadership awards include:
• Barbara Ayers, training manager;
• Edward McDowell, customer service operations coordinator;
• Steve Robinson, facilities manager; and
• Doris Tucker, resource management supervisor.
“It takes energy, enthusiasm and a commitment to customer satisfaction to continue to be a leading provider of customer service,” said Sharon Maestas, Columbia Contact Center director. “We’re proud of all our Leadership Award winners for their focus on satisfying our loyal customers.”
Verizon Wireless customers continue to be the most loyal in the wireless industry. According to recent data released by the nation’s largest wireless carriers, Verizon Wireless had the lowest customer turnover/highest customer loyalty rate in the fourth quarter of 2007 for the 13th consecutive quarter.
About Verizon Wireless
Verizon Wireless operates the nation’s most reliable wireless voice and data network, serving 65.7 million customers. The largest U.S. wireless company and largest wireless data provider, based on revenues, Verizon Wireless is headquartered in Basking Ridge, NJ, with 68,000 employees nationwide. The company is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.